We're here to help.

How do I track my order?

Choose Track my order at the top of this page and enter your order number and email to see where it is. Once your order ships, we also email you a tracking link, so you can follow it all the way to your door.

How long does delivery take?

Most orders reach you in an estimated 4–12 days from the moment you place them, with preparation and shipping both included. For the window that applies to the exact piece you have in mind, take a look at its product page: we show it there before you order.

How should I pack my return?

Simply prepare the lamp in its original packaging, just as it arrived, so it's well protected on its way back to us.

What if I no longer have the original box?

Don't worry. Write to us before you send anything back, and we'll help you find a way to pack it safely.

Can I change or cancel my order?

Of course, as long as it hasn't shipped yet. Write to us as soon as you can with your order number and what you'd like to change, and we'll do our very best to take care of it.

Is shipping free?

It is, on every order and with no minimum to reach. Whether you choose a single sconce or light a whole room, delivery to your door is on us.

Which bulb does my lamp need?

You'll find the bulb base, the number of bulbs and the maximum wattage under Specifications on each product page, along with whether the bulbs are included.

Which payment methods do you accept?

We accept Visa, Mastercard and American Express, as well as Apple Pay, Google Pay and PayPal, so you can pay in whichever way feels easiest.