Returns & Exchanges
Thirty days to
fall in love.
Not quite right? Return it within 30 days of delivery.
Free return shipping.
Refunded within 5 days of reaching us.
See how returns work
30 days
To return or exchange
From the day it arrives.
Free 30-day returns
Exchanges welcome
Free replacement if damaged
Refunded in 5 days
Whatever happened
We've got you covered.
Changed your mind?
Return or exchange it.
If a lamp isn't quite right for your space, send it back within 30 days of delivery for a refund, or swap it for another piece. Return shipping is on us.
Within 30 days of delivery- A free prepaid return label
- A refund or an exchange, your choice
Arrived damaged or faulty?
We'll send a new one, free.
Glass, ceramic and stone are packed to travel, but if yours arrives broken or doesn't work, we replace it.
- Tell us within 30 days of delivery
- Send us a photo of the lamp and its box
- A new one ships to you at no cost
Returns, made simple.
Your refund within 5 days of your return reaching us.
- 01
Tell us
Write to us with your order number within 30 days of delivery.
- 02
Pack it up
Prepare the lamp in its original packaging, just as it arrived.
- 03
Send it back
Ship it free with the prepaid label we email you.
- 04
Refunded
Back on your original payment within 5 days of it reaching us.
Refunds go back to your original payment method. Your bank may take a few more days to show it.
A little more clarity.
Your return questions, answered.
How long do I have to return a lamp?
You have 30 days from the day your lamp is delivered. Take your time living with it, seeing it at different hours of the day, and deciding whether it truly feels like home.
Do I pay to send a lamp back?
No, returns are free. We email you a prepaid return label, so sending a lamp back costs you nothing, whether you'd like a refund or an exchange.
How should I pack my return?
Simply prepare the lamp in its original packaging, just as it arrived, so it's well protected on its way back to us.
How do I start a return?
Just write to us with your order number, and we'll reply with a free prepaid return label and everything you need to send it back. If you have an account, you'll find all your order numbers in My Avelby.
Can I exchange a lamp for another one?
Absolutely. Let us know which piece, finish or size you'd love instead, and we'll arrange the exchange for you.
When will I get my refund?
Within 5 days of your return reaching us, your refund goes back to your original payment method. Depending on your bank, it may take a few extra days to appear on your statement.
What if I no longer have the original box?
Don't worry. Write to us before you send anything back, and we'll help you find a way to pack it safely.
Arrived damaged?
We're truly sorry when that happens. Send us a photo of the lamp and its box within 30 days of delivery, and we'll send you a new one, free of charge.
What if my lamp stops working later?
Every lamp comes with our 2-year limited warranty. If yours develops a defect after the first 30 days, write to us with your order number and a photo or video, and we'll send you a new one, free of charge. The full warranty is in our Terms & Conditions.
